Operational detail
This page should explain how the store works in plain language, not just repeat a title.
- Cancellation requests should be sent as early as possible so support can confirm whether the order has already moved into processing or dispatch.
- Orders already shipped or routed to fulfillment may fall under the returns workflow instead of a pre-shipment cancellation path.
- Custom, hygiene-sensitive, or campaign-specific items may have different cancellation rules depending on the active offer terms.